The Practice offers its deepest sympathy to all those affected by bereavement.

GP practices are now using a new Death Certification Process that means all patient deaths at Home and In nursing homes are to be referred to the Medical Examiner for review before any certification can begin. Please click on the button below to read the guide for patients that has been given to us by the Medical Examiners.

PATIENT NOTICE:
Staff meetings - First Thursday of each month13:00-14:30

In June 2024 we will be moving to protected monthly whole staff meetings.

Starting: Thursday 6th June 2024

During this time we will have our urgent calls diverted to a mobile that will be manned during the meeting. Please do not call during this time unless it genuinely cannot wait until after14:30. These meetings will allow all of our staff to review and reflect on the valuable feedback we receive from our patients, as well as ensuring all staff are included in important education and safety messages.

Many thanks for your continued support and patience.

Rachael Sowerby
Practice Manager

Practice Website: 

Help us to help you:
Download and use the NHS app for prescriptions, to view your NHS record and to receive messages

TThe Wilson Practice
Pharmacy First

14th February 2024

Dear Patients,

Pharmacy first is a new scheme set up to treat common minor illnesses in the pharmacy so you no longer have to contact the practice.

This will reduce the time you might have to wait to see a clinician. Pharmacies have guidelines of what they can and can’t treat as well as when to refer onto the practice for further assessment.

Using our local pharmacies will take pressure of the surgery allowing us to see those patients with more complex and chronic conditions.

The common illnesses are:

· Sinusitis – 12 years and over

· Sore throat – age 5 years and over

· Earache – ages 1 – 17 years

· Infected insect bite – ages 1 year and over

· Impetigo – Ages 1 year and over

· Shingles – ages 18 and over

· Urinary Infection – women aged 16 – 64 years

Contact your local pharmacy to find out more information about this free NHS service.

Kind Regards

The Wilson Practice Team

The practice has announced a change to the partnership with Dr Kemp having left the practice.

 The practice has introduced important changes to the appointments system. Total Triage aims to ensure that patient clinical needs are quickly established and then dealt with by the most appropriate member of our clinical team.

"Due to a recent incident in the practice, we wanted to remind and encourage anyone who notices anything unusual or concerning, or any person acting suspiciously to speak to a member of staff immediately. We will continue to question anyone without staff ID who is present in any non-clinical areas unaccompanied. This is to ensure the safety of all our patients and staff.

Secondly, please can we remind all of our patients to treat all staff with respect and avoid shouting or using offensive language towards them. Our excellent reception team have recently experienced a high level of abuse. We are aware patients can find it frustrating trying to telephone or queue at reception, however our team are doing their upmost to provide the best service possible despite the increasing pressures in general practice. We have a zero tolerance policy within the practice, any patient that is deemed to have acted in a manner that could cause offence will receive a written warning."

Hampshire & Thames Valley Non-Emergency Patient Transport Service (NEPTS) Update

THE NEPT SSERVICE

The Non-Emergency Patient Transport Service (NEPTS), provided by South Central Ambulance Service NHS Foundation Trust (SCAS), delivers transport for eligible patients who have a medical reason that means they are not able  to travel for treatment by another method.

This poster aims to provide you with the key changes to our service. WHAT’S CHANGING on 1st November 2023

Health Care Professionals will no longer have access to book routine outpatient appointments for patients. You, your relatives, and carers can access https://managemybooking.scas.nhs.uk/patientzone (SEE BUTTON BELOW) to manage the booking process from end to end.

If it is your first use of NEPTS, you will need to book via the telephone and create your record and thereafter the online system will be available.