The Wilson Practice
Alton Health Centre
Anstey Road
ALTON
Hampshire
GU34 2QX
Telephone: 01420 84676
Medical Emergencies dial 999
Out of Hours: dial 111
.
We are The Wilson Practice
in Alton Hampshire.
How may we help?
The Wilson Practice
Alton Health Centre
Anstey Road
ALTON
Hampshire
GU34 2QX
Telephone: 01420 84676
Medical Emergencies dial 999
Out of Hours: dial 111
.
We are The Wilson Practice
in Alton Hampshire.
How may we help?
Welcome to the Wilson Practice website.
We are here for all our patients and are striving at all times to provide high quality healthcare. Please help us to help you by accessing health services appropriately.
Our "Choose the Right Service" feature is a helpful guide. Unless urgent care is required, please use our eConsult on-line facility. Face to face consultations will only be offered following assessment by a clinician.
ALERTS
Please use eConsult admin support during 06:30-12:00. Please only use email if you are unable to use eConsult for any non-clinical queries or to alert us of an issues with accessing the practice.
REPEAT PRESCRIPTIONS
ORDERING PRESCRIPTIONS WITH NHS APPOUR ONLINE SERVICESYou may order your repeat prescriptions (and more) anytime but especially in the run up to statutory holidays by using the NHS Appp:
THE NHS IS UNDER EXTRAORDINARY PRESSURE. THIS IS PARTICULARLY TRUE OF GENERAL PRACTICE.
Please click below to view an open letter to patients from the Wilson Practice about the extraordinary financial pressures upon us, how those pressures affect us and the services we provide - and the current position. We outline the steps we have taken and importantly what you as a patient can do to express your views on the situation to your local MP.
Dear Patients
Thank you for your patience and understanding while we worked through our first week of Total Clinical Triage. Despite a few hurdles with staff sickness, the first week has been largely very successful. In total we have fielded 1066 eConsults, up from 563 the week before. We will report on our telephone wait times next week but hope that wait times will have reduced significantly.
This week sees the installation of the ‘Callback feature’ for the telephone system as well as our additional handsets and new team members. This will allow
patients who are waiting in a telephone queue to choose to hang up, and for the service to call them back automatically as soon as an appropriate line is free.
We hope that the positive benefits of this new way of working are becoming apparent, but please do feedback as needed so that we can continue to develop this.
Many thanks
The Wilson Practice
ONLINE
Available from 06:30am Monday to Friday (These will close daily when a safe capacity has been reached)
If you require GP advice, please use eConsult (click above) in the first instance - or contact the surgery by telephone if you do not have access to the internet, our team will help you to complete an ‘eConsult lite’ and will need to ask about your need in order to do so. We also have an iPad in the surgery if you would like to come in to use this on front reception. A clinical triage team will review your need and assign you to an appointment. If you would prefer face to face, call or text, please note this on your request. Econsults are answered within 3 working days - although we do try to give a quicker response. eConsult should not be used for emergencies.
PRACTICE NEWS
TThe Wilson Practice
Pharmacy First
14th February 2024
Dear Patients,
Pharmacy first is a new scheme set up to treat common minor illnesses in the pharmacy so you no longer have to contact the practice.
This will reduce the time you might have to wait to see a clinician. Pharmacies have guidelines of what they can and can’t treat as well as when to refer onto the practice for further assessment.
Using our local pharmacies will take pressure of the surgery allowing us to see those patients with more complex and chronic conditions.
The common illnesses are:
· Sinusitis – 12 years and over
· Sore throat – age 5 years and over
· Earache – ages 1 – 17 years
· Infected insect bite – ages 1 year and over
· Impetigo – Ages 1 year and over
· Shingles – ages 18 and over
· Urinary Infection – women aged 16 – 64 years
Contact your local pharmacy to find out more information about this free NHS service.
Kind Regards
The Wilson Practice Team
From 8 January 2024 we moved to a Total Clinical Triage system for appointments. For full details, see our Newsroom page:
The practice has announced a change to the partnership with Dr Kemp having left the practice.
NEWSROOMThe practice has introduced important changes to the appointments system. Total Triage aims to ensure that patient clinical needs are quickly established and then dealt with by the most appropriate member of our clinical team.
"Due to a recent incident in the practice, we wanted to remind and encourage anyone who notices anything unusual or concerning, or any person acting suspiciously to speak to a member of staff immediately. We will continue to question anyone without staff ID who is present in any non-clinical areas unaccompanied. This is to ensure the safety of all our patients and staff.
Secondly, please can we remind all of our patients to treat all staff with respect and avoid shouting or using offensive language towards them. Our excellent reception team have recently experienced a high level of abuse. We are aware patients can find it frustrating trying to telephone or queue at reception, however our team are doing their upmost to provide the best service possible despite the increasing pressures in general practice. We have a zero tolerance policy within the practice, any patient that is deemed to have acted in a manner that could cause offence will receive a written warning."
Hampshire & Thames Valley Non-Emergency Patient Transport Service (NEPTS) Update
THE NEPT SSERVICE
The Non-Emergency Patient Transport Service (NEPTS), provided by South Central Ambulance Service NHS Foundation Trust (SCAS), delivers transport for eligible patients who have a medical reason that means they are not able to travel for treatment by another method.
This poster aims to provide you with the key changes to our service. WHAT’S CHANGING on 1st November 2023
Health Care Professionals will no longer have access to book routine outpatient appointments for patients. You, your relatives, and carers can access https://managemybooking.scas.nhs.uk/patientzone (SEE BUTTON BELOW) to manage the booking process from end to end.
If it is your first use of NEPTS, you will need to book via the telephone and create your record and thereafter the online system will be available.
Choose the Right Service
Self Care
Hangover, cough, colds, grazes, small cuts, sore throat.
Self care is possible to treat minor illness & injuries.
Common minor ailments can be treated at home. If you are unsure or if symptoms persist, consult your GP.
Pharmacy
Diarrhoea, earache, painful cough, sticky eye, teething, rashes
Self care is possible to treat minor illness & injuries.
A large range of common illnesses can be treated at home with simple over-the -counter medications and rest.
Minor Ailments - Practice
Practice Nurse Prescribers offer minor illness appointments daily
Our Nurse Prescribers can help with many conditions including: cystitis earache, thrush, rashes, sore eyes, and sore throats. They can issue prescriptions but antibiotics will only be prescribed if the clinical indications are appropriate.
MINOR AILMENTS CLINICGP
Arthritis, asthma, back pain, vomiting, stomach ache.
GPs have an excellent understanding of general health issues.
Your GP Practice can deal with a wide range of general health problems and refer when required.
Minor Injuries
Cuts , sprains, bruises, itchy rash , minor burns & a range of other minor injuries.
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The Practice runs a Minor Injuries service Monday to Friday 8am to 6.30pm. ONLY if injury was within the previous 48 hours.
We care for MINOR injuries. Fractures, bleeds or head injuries need assessment at Basingstoke Hospital
CALL NHS 111
Hangover, cough, colds, grazes, small cuts, sore throat, advice & guidance
If you are feeling unwell, unsure or if you want health advice & guidance for non-life threatening urgent cases call 111
24 hours a day
7 days a week
365 days a year
999 Service
Severe bleeding, breathing difficulties, severe chest pain, loss of consciousness
Call 999 for serious life-threatening situations. Please click the link below to understand more about emergencies.
24 hours a day
7 days a week
365 days a year
Mental Crisis
Mental health emergencies and serious concerns for a person's mental health.
A variety of services are available to deal with a mental health crisis. Help is available through various agencies.
24 hours a day
7 days a week
365 days a year
BREAST SCREENING
MOBILE UNIT NOW IN ALTON
If you are 50-71 you will soon receive an appointment from the Breast Screening Programme. If you are over 71 or have missed an appointment contact the Breat Screening Programme.
Parent & Carer Films
How to Cope
Practical Advice & Support
NEW
ONLINE SERVICES
HELP US TO HELP YOU
Manage Prescriptions Online
MANANGE YOUR
REPEAT PRESCRIPTIONS
Cost of Living
Support
Many people are currently struggling with the rising cost of living. East Hampshire District Council website has pulled together support from a range of sources.
EHDC WEBSITECancer Care Coordinator
Your cancer care coordinator can provide person-centred support to individuals diagnosed with cancer and those needing support during the two-week wait referral.
The coordinator will work with individuals and family members to identify any personal support needs or priorities in order to give them the best possible support through this difficult time.
This can be done through signposting and referring to other services, offering advice and discussion through regular catch-ups and supporting individuals to prepare for treatments.
GPs nurses and other healthcare professionals will be happy to refer you for this service.
The earlier bowel cancer is spotted, the more treatable it’s likely to be. In fact, more than 9 in 10 people survive bowel cancer when it is diagnosed at the earliest stage. However, this drops significantly when diagnosed at the latest stage. Symptoms can include: bleeding from your bottom, blood in your poo, losing weight but your not sure why and a pain or lump in your tummy.
WEBSITEINFORMATION Anyone at any age can get lung cancer. If you have had an unexplained cough for more than 3 weeks, shortness of breath, coughing up blood, lasting chest or shoulder pain, unexplained tiredness, or weight loss it is important to get it checked by your GP. When caught early, cancer is much more treatable. Visit the website below for more information and
support.
Targeted Lung Health Check’s are coming in 2024. To be eligible you will need to be aged between 55-74 and have a smoking status as current or past smoker with your GP. If you choose not to disclose your smoking status with your GP, a self-referral system will be set up when the lung health check programme goes live and more information will be given in due course.
3/4 of people receive a late diagnosis of lung cancer as there are often no signs or symptoms at an early stage. The targeted lung health checks help identify lung cancer early- even before symptoms develop. If diagnosed early 88% of people will survive lung cancer for one year or more.
If you are eligible, the Targeted Lung Health Check Programme will invite you to a phone call or meeting with a health professional who will discuss your breathing, overall lung health, lifestyle and family and medical history. If required, you will then be invited to have a quick and painless low dose CT scan of your lungs.
More INFO
Around 2400 men are diagnosed with testicular cancer each year in the UK, that’s more than 6 a day! It is most likely to happen between the ages of 25-40 but can happen at any age.
Testicular cancer is usually curable. Being aware of symptoms, how to check for them, and seeing your GP sooner rather than later can help make treatment more successful.
Symptoms can include; Swelling in testicle, dull ache, pain or heaviness in the scrotum, breathlessness and pain in the lower tummy.
Here's how to check:
