When to call 999
At some point, most people will either witness or be involved in an accident, or experience a medical or mental health emergency.
Knowing what to do can potentially save lives.
Hospitals with Accident & Emergency Departments are located at Basingstoke, Frimley and Guildford.
WHen to call 999Mental Health Emergency
If a person's mental or emotional state quickly worsens, this can be treated as a mental health emergency or mental health crisis. In this situation, it is important to get help as quickly as possible. Dial 111 to find out what help is available. If you feel a person is in immediate danger dial 999.
OUT OF HOURS
When the surgery is closed and you require urgent medical assistance which cannot wait until the surgery reopens call 111. Calls to the NHS 111 service are free from both landlines and mobiles. The NHS 111 service will aim to provide you with the best care for your situation. This could include advice on self-care, a visit to the pharmacy, a routine or next day GP appointment - or referral to an out of hours GP.
Choose the Right Service
Self Care
Hangover, cough, colds, grazes, small cuts, sore throat.
Self care is possible to treat minor illness & injuries.
Common minor ailments can be treated at home. If you are unsure or if symptoms persist, consult your GP.
Pharmacy
Diarrhoea, earache, painful cough, sticky eye, teething, rashes
Self care is possible to treat minor illness & injuries.
A large range of common illnesses can be treated at home with simple over-the -counter medications and rest.
Minor Ailments - Practice
Practice Nurse Prescribers offer minor illness appointments daily
Our Nurse Prescribers can help with many conditions including: cystitis earache, thrush, rashes, sore eyes, and sore throats. They can issue prescriptions but antibiotics will only be prescribed if the clinical indications are appropriate.
MINOR AILMENTS CLINICGP
Arthritis, asthma, back pain, vomiting, stomach ache.
GPs have an excellent understanding of general health issues.
Your GP Practice can deal with a wide range of general health problems and refer when required.
Minor Injuries
Cuts , sprains, bruises, itchy rash , minor burns & a range of other minor injuries.
The Practice runs a Minor Injuries service Monday to Friday 8am to 6.30pm. ONLY if injury was within the previous 48 hours.
We care for MINOR injuries. Fractures, bleeds or head injuries need assessment at Basingstoke Hospital
CALL NHS 111
Hangover, cough, colds, grazes, small cuts, sore throat, advice & guidance
If you are feeling unwell, unsure or if you want health advice & guidance for non-life threatening urgent cases call 111
24 hours a day
7 days a week
365 days a year
999 Service
Severe bleeding, breathing difficulties, severe chest pain, loss of consciousness
Call 999 for serious life-threatening situations. Please click the link below to understand more about emergencies.
24 hours a day
7 days a week
365 days a year
Mental Crisis
Mental health emergencies and serious concerns for a person's mental health.
A variety of services are available to deal with a mental health crisis. Help is available through various agencies.
24 hours a day
7 days a week
365 days a year
URGENT CARE & MINOR INJURIES
Practice Services
Urgent treatment centres are a facility that you can go to if you need urgent medical attention, but its not a life-threatening situation. Urgent Treatment Centres are GP-led and open for at least 12 hours a day - every day pf the week.
You may be referred to an Urgent Treatment Centre by NHS 111 or by a GP. You can also just turn-up and walk-in. They are equipped to diagnose and treat many of the most common ailments that people go with to hospital A & E Departments.
The Wilson Practice Minor Injuries Unit deals ONLY with injuries sustained within the previous 48 hours.
