Appointments
- Request an appointment online using Accurx.
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- phone us Monday to Friday during opening hours – lines open at 8:00am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries
- urgent cases will be seen as a priority and less urgent cases can be booked ahead. This is for NON-EMERGENCY cases that do not require an Accident & Emergency
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
- early morning, evening or weekend appointments are available on request by calling the surgery
- wound care – Our practice nursing team are the first port of call if you have a leg ulcer developing. The Wound Care (Ulcer) Clinic is run by the Community Nursing Team based at Alton Community Hospital.
Non-urgent advice: How Pharmacies can help
Choose the Right Service
Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor’s appointment. It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. Many health care problems do not need a doctor or nurse. Other professionals such as pharmacists, opticians and dentists may be better placed to help.
It is important that everyone uses their GP and local Accident and Emergency services wisely.
What happens next?
- All incoming online consultations, are triaged by a clinician, who will decide on the most appropriate mode of care delivery. Please note that Accrx requests will close daily when a safe capacity has been reached
- When you get in touch, we’ll ask what you need help with. Our consultation guide provides helpful information. When requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.
- We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you
- Our Advanced Nurse Practitioners are able to deal with many routine adult cases and can issue prescriptions or refer to other health professionals. We also have a Physiotherapist working at the practice Monday to Thursday weekly.
Special Practice Clinics
and Initiatives
Our highly experienced nurse team run Minor Illness appointments every day for childhood and adult conditions such as rashes, sickness, infections, earache, and cystitis.
You can be booked into one of these clinics following a telephone call with the duty doctor or nurse. Additionally, our nursing team run a wide variety of clinics for people with long-term conditions and those needing immunisations, well woman and health check services.
The Wilson Practice (and other local practices) also run nurse clinics as part of our early morning. late evening initiative with the A31 Group of Practices. If you wish, you can book to see a clinician at any of the practices via our reception team.
Non-urgent advice: Emergencies
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999. Hospitals with Accident & Emergency Departments are located at Basingstoke, Frimley and Guildford.
Symptoms include;
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by video – to access the video consultation, please contact the practice. The service can be accessed once a remote clinical triage has been conducted.
Appointments by phone, or video can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Missed appointments or Did Not Attend appointments are an ongoing issue across the NHS. Recent estimates suggest more than 15 million appointments are missed annually in England. Approximately 7.2 million of these are missed appointments with GPs, costing NHS England £216 million per year. If you are unable to attend your appointment please let us know as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- complete an admin Accurx
- phone us on 01420 84676
- reply CANCEL to your appointment reminder text message
- If you are late for an appointment you may be asked to re-book.
Manage your hospital appointments
Use the secure online portal Patient Hub, which allows you to confirm your hospital attendance or request to rebook or cancel your hospital appointments online, using your smartphone or computer. No need to contact the Practice. Please note this service is managed by the Hospital NOT the Practice.
Register for this serviceIf you need help now or when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
North Hampshire Urgent Care : Out of Hours Service NHUC provides out of hours urgent medical care for people who are feeling unwell and are not able to see their own doctor because the surgery is closed. Out of Hours is after 6.30pm until 8.00am every day, plus weekends and bank holidays.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
- if you need an interpreter
- if you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. Call 01420 84676 and press option 9.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Check your Mental Health Symptoms
Using NHS 111 online
If you’re worried about a mental health symptom, answer some questions and we will tell you what to do next.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.