Management
Rachael Sowerby (f)
Business Practice ManagerI have been with the Wilson Practice since February
2023 and work full time. I have worked within Primary care since 2012 within a variety of locations. I completed a Mini Masters in Business Administration and a various NHS Leadership programmes. As Practice Manager, I am responsible for the day to
day running of the practice. This includes recruitment, finance, patient satisfaction, contract management and HR to name a few. My role is greatly supported by a wonderful team and would be impossible to complete without them.
I enjoy spending my free time with family and friends, foreign travel and cruising as well as the next best Netflix series.
I live in Botley, Southampton with my husband, children and 3 dogs.
Georgia Willis (f)
Practice ManagerI am a results-driven professional with a strong background in healthcare management, project leadership, and stakeholder engagement, with a passion for people-focused transformation. With experience spanning general practice operations, I have consistently delivered improvements in service delivery, workforce wellbeing, and patient outcomes.
I am currently pursuing a Level 5 Leadership and Management certification with the CMI and hold PRINCE2® Practitioner qualification to further strengthen my strategic and project delivery skills. As a resilient and adaptable individual—shaped by my roles as a mother, military spouse, and professional—I am motivated by opportunities to lead change, drive innovation, and contribute meaningfully to organisational success across sectors.
Sharon Stevens (f)
Reception ManagerI work full-time as Reception Manager and have been with The Wilson Practice since January 2016.
I worked as a Receptionist for a few years, before taking-on my current role. which is a very busy – helping answer the phones, assisting with GP rotas and supporting the wider practice – as well as my team.
My hobbies outside of work include spending time with my family, reading ,fishing and swimming. I enjoy going out for meals with my friends and family.
I love a good BBQ and also enjoy a large Gin and Tonic on a Friday evening with my husband in our garden with music playing.I also love to bake.
Administration
We have 9 receptionists, 2 secretaries and 6 administration office staff.
The reception team answer the phone and greet patients and visitors at our front desk. Our staff are able to help support patients with how to use the Accurx system and can complete requests for patients who require additional support. They are essential to the practice and coordinate with our triage team to ensure your needs are dealt with – whilst still managing a smile.
They also book patient transport, arrange clinics, maintain records, tidy records – and make tea!
Our secretaries write 3000 letters a year, referring patients to hospital and make innumerable phone calls in trying to speed-up those referrals. Another 1000 more letters go to patients offering clinic and review appointments.
Administration staff maintain the computer system and respond to on-going requests for information. We write/ print all repeat prescriptions, scan letters into patient records, summarise medical records as they arrive and process insurance reports.
They also pay all the bills, chase outstanding invoices and ensure that we have all the drugs, dressings and other materials that everyone needs to do a first-class job.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.